Published July 09, 2026 by Campus Information Office
CSU inks MOA with SEED, Pulsar for Guest Satisfaction-Driven Hotel Service Excellence implementation
Cagayan State University (CSU), through the College of Hospitality Management of the Andrews Campus, formalized a Virtual Memorandum of Agreement (MOA) with SEED Hotel and Pulsar Hotel to implement the Guest Satisfaction-Driven Hotel Service Excellence Training Program on July 9, 2026.
The training program, which aims to enhance the service competencies of hotel employees and managers, is an output of the research project of Dr. Lianne T. Abuan. It translates research into a practical extension initiative that promotes guest-centered service excellence in the hospitality industry.
The partnership reflects CSU's commitment to strengthening academe-industry collaboration by delivering research-based training programs that contribute to professional development and service quality among its partner hotels.